Top Dad Coaster

We want you to love your purchase! At Broken Anchor Studio / Big Moo Creations, every item is handmade with care and attention to detail. Because our products are handmade and many items are personalized, all sales are final.

We do not accept returns or exchanges on any items, including homemade dog treats and personalized products unless:

• Eligibility for Returns:
  • Personalized or custom-engraved items can only be returned if there is an error on our part (e.g., spelling mistakes or incorrect designs).
• Return Window:
  • You have 30 days from the date of delivery to initiate a return. Items must be unused and in their original condition.
• Damaged or Incorrect Orders
  • If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and a photo of the item so we can make it right.
• Personalized Items
  • Personalized and custom items cannot be returned or exchanged once production has begun. Please review all spelling, colors, and customization details carefully before placing your order.

• Refund Process:
  • Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
• Shipping Costs:
  • Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Exchanges:
  • If you would like to exchange your item for a different design or personalization, please contact us, and we’ll guide you through the process.

Questions or Concerns

Customer happiness is important to us! If you have any questions about your order, please reach out and we will do our best to help. Gifts@brokenanchorstudio.com or call 352-362-5254.

Choose your favorite photo and send us a high-resolution JPEG image for the best printing results.
📧 Email your photo to bigmoocreations@hotmail.com

• Place your order on our website - in the Notes section at checkout, please include:
  • A note that you emailed a picture
  • The email address you used to send it
• Add any personalization details exactly as you’d like them printed (names, dates, punctuation, etc.), as we create your coaster based on what you enter.

Photo Tip: For the best quality, please send a clear, high-resolution JPEG image (not screenshots or blurry photos whenever possible).