Shipping & Returns
Shipping Policy
Thank you for shopping with Big Moo Creations!
Each item is carefully handmade and prepared with care. Please review our shipping policy below.
Processing Time:
All orders are made to order. Please allow 1-3 business days for order processing before shipment. Personalized items and large orders may require additional processing time. If there is a delay, we will contact you directly. Shipping Methods & Delivery TimeOrders are shipped via USPS or UPS, depending on package size and destination. Estimated delivery times are:
Standard Shipping: 3–7 business days
Priority Shipping (if selected at checkout): 2–3 business days
Delivery times are estimates and may vary due to carrier delays, holidays, or weather conditions.
Shipping Rates:
Shipping costs are calculated at checkout based on order weight, size, and delivery location.
Freshness & Packaging: Our homemade dog treats are baked fresh and packaged to maintain quality during transit. Please store treats in a cool, dry place upon arrival.
Order Tracking: Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.
Incorrect Addresses: Please double-check your shipping address before completing your order. Broken Anchor Studio / Big Moo Creations is not responsible for packages delivered to incorrectly entered addresses.
Lost or Damaged Packages:
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you in resolving the issue.
Local Pickup:
Local pickup may be available at select events or markets. Details will be provided at checkout when applicable.
Return & Exchange Policy
Return & Exchange Policy:
At Broken Anchor / Big Moo Creations, every item is handmade with care and attention to detail. Because our products are handmade and many items are food-related or personalized, all sales are final.
Returns & Exchanges:
We do not accept returns or exchanges on any items, including homemade dog treats and personalized products.
Damaged or Incorrect Orders:
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and a photo of the item so we can make it right.
Personalized Items:
Personalized and custom items cannot be returned or exchanged once production has begun. Please review all spelling, colors, and customization details carefully before placing your order.
Questions or Concerns:
Customer happiness is important to us! If you have any questions about your order, please reach out and we will do our best to help.