Fireman's Prayer

We want you to love your purchase! Here’s our return policy for personalized etched glass items:

• Eligibility for Returns:
  • Items must be unused and in their original condition.
  • Personalized or custom-etched glass items can only be returned if there is an error on our part (e.g., spelling mistakes or incorrect designs).
• Return Window:
  • You have 30 days from the date of delivery to initiate a return.
• How to Return:
  • Please contact our customer service at gifts@brokenanchorstudio.com to request a return authorization.
  • Package the item securely to prevent damage during shipping.
• Refund Process:
  • Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
• Shipping Costs:
  • Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Exchanges:
  • If you would like to exchange your item for a different design or personalization, please contact us, and we’ll guide you through the process.

If you have any questions or need assistance, feel free to reach out to our customer service team. Thank you for choosing our etched glass products!

Thank you for your order! Here’s what you need to know about shipping your personalized etched glass items:

• Processing Time:
  • All personalized etched glass orders typically require 3-5 business days for processing. This allows us to ensure your item is crafted to your specifications.
• Shipping Methods:
  • We offer various shipping options at checkout, including standard, expedited, and express shipping. Choose the option that best fits your needs.
• Shipping Costs:
  • Shipping costs are calculated based on the weight of the item, the shipping method selected, and your location. You can view the total shipping cost during checkout.
• Delivery Time:
  • Once your order is shipped, delivery times will vary based on your chosen shipping method:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
• Tracking Your Order:
  • Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
• Damaged or Lost Items:
  • If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery, and we will assist you in resolving the issue.
• International Shipping:
  • We currently offer international shipping. Please note that customs duties and taxes may apply and are the responsibility of the recipient.

If you have any questions about your order or need assistance with shipping, feel free to contact our customer service team. Thank you for choosing our personalized etched glass products!