Personalized Love Mug

• Processing Time:
  • All personalized engraved orders typically require 3-5 business days for processing. This allows us to ensure your item is crafted to your specifications.
• Shipping Methods:
  • We offer various shipping options at checkout, including standard, expedited, and express shipping. Choose the option that best fits your needs.
• Shipping Costs:
  • Shipping costs are calculated based on the weight of the item, the shipping method selected, and your location. You can view the total shipping cost during checkout.
• Delivery Time:
  • Once your order is shipped, delivery times will vary based on your chosen shipping method:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-3 business days
    • Express Shipping: 1-2 business days
• Tracking Your Order:
  • Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress.
• Damaged or Lost Items:
  • If your item arrives damaged or is lost in transit, please contact us within 48 hours of delivery, and we will assist you in resolving the issue.

If you have any questions about your order or need assistance with shipping, feel free to contact our customer service team gifts@brokenanchorstudio.com or call 352-362-5254. Thank you for choosing our personalized engraved products!

For the best results, we recommend uploading high-resolution images. The higher the quality of your photos, the better your finished mug will look.

Please email photos to bigmoocreations@hotmail.com

We want you to love your purchase! At Broken Anchor Studio / Big Moo Creations, every item is handmade with care and attention to detail. Because our products are handmade and many items are personalized, all sales are final.

We do not accept returns or exchanges on any items, including homemade dog treats and personalized products unless:

• Eligibility for Returns:
  • Personalized or custom-engraved items can only be returned if there is an error on our part (e.g., spelling mistakes or incorrect designs).
• Return Window:
  • You have 30 days from the date of delivery to initiate a return. Items must be unused and in their original condition.
• Damaged or Incorrect Orders
  • If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and a photo of the item so we can make it right.
• Personalized Items
  • Personalized and custom items cannot be returned or exchanged once production has begun. Please review all spelling, colors, and customization details carefully before placing your order.

 

• Refund Process:
  • Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
• Shipping Costs:
  • Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• Exchanges:
  • If you would like to exchange your item for a different design or personalization, please contact us, and we’ll guide you through the process.

Questions or Concerns

Customer happiness is important to us! If you have any questions about your order, please reach out and we will do our best to help. Gifts@brokenanchorstudio.com or call 352-362-5254.